 "The Sweet Taste of Success"
In this Genius Network interview, Joe Polish talks to former president of Cold Stone Creamery Doug Ducey creating a brand and an unbeatable customer experience.
Order "The Sweet Taste of Success"
This Genius Network audio interview is available for purchase on compact disc or cassette. The full interview will be mailed to your address, along with a complete transcript and Hot Tips SheetTM for quick access to interview highlights.
About Doug Ducey
Doug Ducey lead one of America’s fastest-growing franchise concepts. In five short years, Doug and his team took Cold Stone Creamery from just a handful of stores in the West, to a worldwide concept with more than 1,200 stores in the U.S., the Caribbean, Guam, Japan and Korea. There are another 1,000 locations in development and supports a community of more than 1,000 franchisees -- more than 50% of whom own multiple stores. Doug, driven by his ambitious vision that the world will know Cold Stone Creamery as the Ultimate Ice Cream Experience by becoming the best-selling ice cream brand in the U.S. by December 31, 2009, is known for his intense focus and his ability to inspire everyone around him.
Doug is on a continual quest for business best practices and views change as a catalyst for growth. He challenges his team to support and deliver results to the franchisees because the true measure of Cold Stone’s success is the success of the franchisee community. He and the company have been featured on CBS, ABC, NBC, CNBC, CNN, and other national news broadcasts as well as in Inc., Fast Company, Time, Newsweek, USA Today, The Wall Street Journal, and numerous other publications. Doug’s career spans nearly 20 years, including executive sales and marketing positions with Procter & Gamble and Anheuser-Busch. An Ohio native and a graduate of Arizona State University, Doug was recently inducted into ASU’s W.P. Carey School of Business Hall of Fame.
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